Certify Sample Moments Before Holiday Time Off
As you approach the holiday season you are reminded to log onto the STAIRS system and check the completion of all RMTS sampled moments and to ensure any unanswered moments will not exceed the five working day response deadline. Sampled moments must be completed in the STAIRS system within five working days after the sampled date.
The sampled participant shAll Postsould make every effort to answer their moment, however, in the event the participant will not be available at the time of the moment or within the allowed five working days after the moment, you as the trained RMTS Contact have the responsibility and ability to mark a moment as “paid” or “unpaid” leave for the sampled participant.
If you have any questions, please email your Onward Support team at email@example.com or contact your Onward SHARS Client Success Manager directly. You may also contact the HHSC Time Study Unit at TimeStudy@hhsc.state.tx.us.